What is quality management?

All organisations strive to achieve customer satisfaction and revenue growth by the provision of quality products and services that meet their customer expectations. This provides reassurance and resilience to the business, whilst reducing the costs of inefficient working practices, the need to remediate faulty products and services, or dealing with customer complaints. Quality Management also promotes a culture of continual improvement, which provides progressive benefits to the organisation.

We've helped many organisations to design and implement an effective Quality Management System, and proceed to successful ISO9001 certification following assessment by an independent audit body. Our range of service includes:

  • Establishing a framework for your Quality Management System (QMS)

  • Creating and implementing appropriate quality policies and procedures

  • Quality training for your employees and contractors

  • Managing the quality of products and services from your supply chain

  • Identification and management of non-conforming products and services

  • Planning and conducting internal audits

  • Preparation and support for external certification assessments

A helpful guide on what to expect during the stages of an external assessment has been prepared by LRQA

Training Services

Alongside our own customer-specific training offerings, Northdown Systems is an Official Partner of British Assessment Bureau (BAB), and is able to offer Northdown Systems' customers preferential rates on BAB's published range of quality management training.

Contact us to find out more.


Next Steps ...

To find out how Northdown Systems can help you with your quality management activities, please get in touch for an initial conversation, in confidence and without obligation. We look forward to hearing from you.

Tel: 0203 474 1299

Email: info@northdownsystems.co.uk

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Quality Management and ISO9001 Certification