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What is quality management?

Businesses are committed to customer satisfaction and revenue growth by providing quality products and services which meet customer expectations. This provides reassurance and resilience to the business, whilst reducing the costs of inefficient working practices, the need to address faulty products and services, or dealing with customer complaints. Quality Management also promotes continual improvement, which provides progressive benefits to the organisation.

We've helped many organisations to design and implement an effective Quality Management System, and proceed to successful ISO 9001 certification with a variety of audit companies. Our range of service includes:

  • Establishing a framework for your Quality Management System (QMS)

  • Creating and implementing appropriate quality policies and procedures

  • Quality training for your employees and contractors

  • Managing the quality of products and services from your supply chain

  • Identification and management of non-conforming products and services

  • Planning and conducting internal audits

  • Preparation and support for external certification assessments

A helpful guide on what to expect during the stages of an external assessment has been prepared by LRQA. To purchase your own copy of the current ISO9001 standard, see our helpful guide

Training Services

Alongside our own customer-specific training offerings, Northdown Systems is an Official Partner of British Assessment Bureau (BAB), and is able to offer Northdown Systems' customers preferential rates on BAB's published range of quality management training.

Contact us to find out more.


What do our clients say?
"We’ve worked with the team at Northdown for almost two years implementing two management systems and successfully achieving
ISO certifications. As a small business, John has proved to be an invaluable, flexible resource who’s guided us along the journey to
achieving and maintaining certification.We’re particularly grateful for his flexible approach, the fact that John was not over
prescriptive with templates documentation and packages set 
him apart from the competitors we reviewed. His wealth of experience
also means that he’s always able to provide definitive answers to our questions, ensuring our endeavours are efficient and keeping
us clear of potential bumps in the road". 
(Sam Bradley, Co-Founder and Director, JP Technology Group)


Next Steps ...

To find out how Northdown Systems can help you with your quality management activities, please get in touch for an initial conversation, in confidence and without obligation. We look forward to hearing from you.

Quality Management and ISO 9001 Certification

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